You must meet the age and account rules in the Terms of Use (you must be at least 16). To receive payouts you must be 18 or older. Stripe requires this and checks your age when you set up payouts.

You must have the right to sell each book (you own it or are authorised to sell it; it is not stolen).

You must comply with Australian law, including any ACL duties that apply if you sell in trade or commerce.

Private / one-off sellers: clearing a home shelf now and then. You must still describe books honestly and not mislead.

Business / trade sellers: selling regularly in a commercial way (bookshop, online book business, high volume as a business). If you sell in trade or commerce, Australian Consumer Law consumer guarantees may apply to your sales to consumers (for example acceptable quality, match to description). You are responsible for understanding and meeting those duties.

only list physical books that are in your possession and available to ship or hand over to the buyer (no drop-shipping, no “order it later from somewhere else,” no pre-orders);

describe the actual copy you will post: title, ISBN/edition where known (do not knowingly use the wrong ISBN), format (paperback/hardcover), and condition;

use Taled’s guided condition grades in good faith;

upload real-copy photos of the book you are selling (not a stock image of a different copy when photos are presented as the item); where practical, include more than one angle and any pages or cover areas that show wear;

follow defect photo prompts where the book has wear, damage, annotations, missing dust jacket, water damage, odour, or other defects a buyer would care about;

set price and postage clearly, including whether you offer combined postage for multiple books;

keep availability up to date (mark sold or remove if no longer available).

hide major defects;

use misleading grades;

list prohibited items (including ebooks or digital files; physical books only);

invent scarcity or fake urgency in a deceptive way;

list books you do not have on hand to post.

You set postage amounts and methods for posting within Australia.

You ship to the buyer’s delivery address on the order (or another address you both clearly agree in chat).

Post promptly: post within about 3 business days of the order. If you will be late, message the buyer in-app with a revised expectation.

Pack books so they arrive in the condition you described (cardboard, wrap, or equivalent protection for hardcovers and fragile copies). Avoid packaging that introduces strong scents if you can.

Prefer tracked postage for higher-value books; share tracking or proof of postage with the buyer when you have it.

Combined shipping is allowed and encouraged where you offer it. If you offer combined rates, apply them fairly and describe how they work.

You are responsible for accurate shipping details and status updates.

Title and risk: see the Terms of Use. Taled is not the carrier. If a parcel is lost after you can show it was posted or accepted by the carrier, work with the buyer (and carrier where relevant). If you cannot show it was posted, expect the buyer to be refunded under Buyer Protection.

Payments are processed by Stripe through Stripe Connect. To receive payouts you must set up payouts with Stripe and accept Stripe’s Connected Account Agreement. Stripe will ask for identity and bank details.

For posted orders, you’re paid when you mark the order as posted in the app, or when the buyer confirms it arrived, whichever happens first. Only mark an order as posted once you’ve actually posted it. Until then, we hold the buyer’s payment through Stripe, and if you don’t mark it posted and the buyer doesn’t confirm, your payout stays held. For local pickup orders, you’re paid when the handover is confirmed (see section 5). Either way, your payout is released through Stripe, and Stripe then pays your bank on its payout schedule. Apart from these short holds, we don’t hold funds in escrow.

Your payout for an order is the book price, less the seller fee, plus the postage the buyer paid. There’s no postage on a pickup order.

Limited holds may apply for fraud or risk where Stripe’s rules allow. We also hold a payout that hasn’t been released yet while the buyer has a card dispute (a chargeback) open with their bank. A claim the buyer raises with Taled doesn’t pause your payout on a posted order. On a pickup order, the buyer tapping “Report a problem” does pause the release (see section 5).

You can’t delete your account while one of your sales is still waiting for its payout, or while we’re still sorting out a card dispute (chargeback) or a reported pickup problem on one of your orders. Once that’s sorted, you can go ahead. If you have any other claim open with us, please wait until we’ve closed it.

If a book isn’t sent, is significantly not as described, or we otherwise uphold a buyer’s claim under Buyer Protection, the buyer gets the book price and postage back through Stripe.

We recover that amount from your payout or Stripe balance where Stripe’s rules allow. This can include reversing a payout already made or deducting it from future payouts. If we can’t recover it, Taled covers the shortfall for the buyer, and we may still ask you to repay it.

A successful card chargeback can also be recovered from your payout or balance under Stripe’s rules.

Seller fee: 10% of the book price for each order, with a minimum of 50c per order. An order means the books one buyer buys from you in one checkout. The fee is deducted from your payout and is not charged on postage. Examples: a $12.00 book has a $1.20 fee (you receive $10.80 plus postage); a $3.00 book has the 50c minimum (you receive $2.50 plus postage); three $5.00 books in one order have a $1.50 fee (you receive $13.50 plus postage).

Buyer protection fee: buyers pay a flat $1.49 per order. It is paid by the buyer and is never deducted from your payout.

Postage: you set it, the buyer pays it on top, and it is passed to you in full. No Taled fee applies to postage.

Founding sellers: the first 50 sellers who finish setting up payouts with Stripe and publish a listing are founding sellers, and we confirm founding status by email. As a founding seller, you pay no seller fee on posted or pickup orders placed from the time you become a founding seller until 12 months after the date we send you that confirmation email. After that, the standard seller fee applies. The buyer protection fee still applies to your sales. Founding status is tied to your account and cannot be transferred. If you delete your account, founding status ends. A suspension does not pause or extend the 12 months. We will email you before it ends.

Payment processing costs: Stripe’s processing costs come out of Taled’s fees. You are not charged a separate processing fee.

Refunded sales: no seller fee is charged on an order that is cancelled or fully refunded.

If you cancel before posting or handover: if you cancel a whole order before posting it (or, for a pickup order, before handover), the buyer gets a full refund, including their $1.49 buyer protection fee. If you cancel only part of an order, the buyer is refunded for the books you can’t send and keeps the rest of the order; the buyer protection fee isn’t refunded. Frequent cancellations can lead to limits on your selling account.

GST: fees are in Australian dollars and include GST if GST applies.

Changes: we will give at least 30 days’ notice of a fee change (in-app or by email). A change does not apply to orders placed before it takes effect. You may need to accept updated Seller Terms before listing again, and you can stop selling at any time.

Payment through Taled only. The buyer pays through Taled checkout when they order. Don’t ask for or accept cash, PayID, bank transfer or any other payment at pickup. A sale paid outside Taled isn’t covered by Buyer Protection, and moving a sale off Taled to avoid fees is a breach of section 4.

We hold the payment until handover. For a pickup order, we hold the buyer’s payment (through Stripe) until the handover is confirmed. This replaces the posted order payout rule in section 4 for pickup orders only.

Pickup within 14 days. Agree a pickup time and place with the buyer in chat. The 14 days start from the order, and the pickup you agree must fall within them.

The handover code. The buyer’s order shows a 4-digit handover code. You won’t see it, and we won’t give it to you. At pickup, let the buyer check the book, then ask them to read out the code and enter it in the app.

Payout on code entry. When you enter the correct code, your payout is released through Stripe straight away. Stripe then pays your bank on its payout schedule. Your payout is the book price less the seller fee. There’s no postage on a pickup order. The seller fee is the same as for posted orders: 10% of the book price, with a minimum of 50c per order. For example, on a $12.00 book the buyer pays $13.49 and you receive $10.80. Founding sellers pay no seller fee during their 12 months, and no seller fee is charged on a cancelled order.

Don’t hand over the book without the code. Only let the buyer leave with the book once the app accepts the code. If you hand over a book without it and the buyer later reports a problem, you may not be able to show the handover happened, and we may decide the claim in the buyer’s favour.

Lockout after 5 wrong tries. If the code is entered wrongly 5 times, code entry locks for that order. Sort it out with the buyer in chat. The buyer can still confirm the handover by tapping “I’ve got my book”, and once the buyer has the book you can tap “I’ve handed it over”.

“I’ve handed it over.” If the code doesn’t get entered (you forget, your phone dies, or code entry is locked), tap “I’ve handed it over” once the buyer has the book, and tell the buyer if you haven’t got the code. Only tap it once the buyer actually has the book. Tapping it stops the 14-day auto-cancel, and your payout is released automatically 3 days after your tap, unless the buyer reports a problem first. The buyer can tap “I’ve got my book” at any time to release it sooner.

Auto-cancel if the handover isn’t confirmed. If, within 14 days of the order, the code isn’t entered, the buyer hasn’t tapped “I’ve got my book” and you haven’t tapped “I’ve handed it over”, the order cancels automatically. The buyer is refunded the book price. You aren’t paid for that order, you aren’t charged the seller fee, and you keep the book. This covers buyers who don’t collect. It also means that if you hand a book over without the code and don’t tap “I’ve handed it over”, you may not be paid.

Cancelling before handover. If you cancel a whole pickup order before handover, the buyer gets a full refund, including their $1.49 buyer protection fee, and you aren’t charged the seller fee. If you cancel only part of an order, the buyer is refunded for the books you can’t hand over and keeps the rest; the buyer protection fee isn’t refunded. Frequent cancellations can lead to limits on your selling account.

If you don’t turn up. If the buyer reports that you didn’t turn up or wouldn’t hand over the book, and we uphold it, we treat it as you cancelling the whole order. The buyer gets a full refund, including their $1.49 buyer protection fee. You aren’t paid for the order and you aren’t charged the seller fee.

Disputes pause the release. If the buyer taps “Report a problem” before your payout is released (including in the 3 days after you tap “I’ve handed it over”), the release is paused and a dispute opens under Buyer Protection and Refunds. Reply in chat and send us anything we ask for. If we decide in your favour, your payout is released. If we uphold any other claim, the buyer gets the book price back for the affected books and you aren’t paid for them; the buyer protection fee isn’t refunded in that case.

Hidden faults after handover. The code confirms the condition the buyer could see at the handover. A buyer can still raise a serious fault they couldn’t reasonably have spotted then (for example missing pages) within 7 days of pickup. If we uphold that claim, we recover the refund from your payout or Stripe balance as set out in section 4.

Meeting safely. Follow “Meet safely for local pickup” in our Community Guidelines. You never have to share your home address. Turn up when you agreed, and if you can’t make it, message the buyer, or cancel the order so they get a full refund. Repeatedly not turning up for agreed pickups can lead to limits on your selling account or suspension (see section 11).

you have the right to sell the book and it is in your possession ready to post or hand over;

the listing is accurate and not misleading (including title, ISBN/edition where stated, and format);

photos and condition grades fairly represent the real copy the buyer will receive;

the book is not stolen, counterfeit, an unauthorised reproduction, or otherwise prohibited;

you will pack and post to the buyer as described, or hand the book over at the agreed pickup, including any combined-postage offer and the posting time in section 3;

you will respond reasonably to buyer messages about an active order.

respond promptly in chat;

follow the seller steps in Buyer Protection and Refunds;

offer a fair fix where you got it wrong (refund, partial refund, or other agreed remedy);

give Taled any tracking, photos, or information we ask for.