Taled works because readers trust each other. Someone in Hobart buys a book from someone in Townsville, sight unseen, based on a few photos and a condition grade. These guidelines are how we keep that trust. They apply to everyone on Taled: listings, profiles, chat, reviews, and anything you send us.

You’ll agree to them when you create your account, and again when we make a significant change. They sit alongside our Terms of Use, Seller Terms, Buyer Protection and Refunds and Prohibited and Restricted Listings.

List the actual copy you'll post, and describe it the way a fussy buyer would.

Our Prohibited and Restricted Listings page covers what you can and can't sell.

Talk to people the way you'd talk to someone at a book swap. Short, friendly and clear goes a long way.

Not allowed, in chat, reviews, profiles or listings:

We don't ban books for their ideas. A lawful book can be listed even if some people find it confronting. These rules are about how you treat people.

Pay and get paid through Taled checkout. It's the only way buyer protection applies, and it's how sellers get paid through Stripe.

Don't ask for or offer cash, PayID, bank transfer, cash apps or gift cards for a book listed on Taled, whether it's posted or picked up. Don't put your phone number, email or social handles in a listing or profile to move a sale somewhere else, and don't list a book at one price and ask for a different price in chat. Moving a sale off Taled to avoid fees can get your account restricted, and if something goes wrong, we can't help.

Local pickup goes through Taled checkout too. The buyer pays when they order, we hold the payment, and the seller's paid once they enter the handover code the buyer gives them at pickup. So pickup orders get buyer protection, just like posted ones. If you pay cash, PayID or a bank transfer at the meet-up instead, the sale isn't covered and we can't help if something goes wrong.

Reviews help the next buyer decide. Only leave a review for an order you actually bought, and write about the book, the packing and how the seller communicated.

Don't:

A fair negative review is fine. So is a seller replying politely in chat to sort out the problem.

When you buy or sell, you'll see some personal details, like a buyer's name and shipping address. Use them only to complete that order.

Don't post anyone's address, phone number, email, full name or chat messages publicly, including screenshots on social media. Don't contact people outside Taled for anything unrelated to your order. Don't put other people's personal details in listings or reviews.

Sellers, post within about 3 business days of the order. If you're running late, message the buyer.

Pack books so they arrive in the condition you described. Cardboard or bubble wrap beats a thin satchel for hardcovers. Only tap Mark as posted once the parcel's actually with the carrier, and share tracking if you have it. If you can't send an order, cancel it rather than leaving the buyer waiting.

For pickup, agree a time within 14 days of the order and turn up when you said you would. If you can't make it, message the other person. Sellers, if you can't hand the book over at all, cancel the order so the buyer gets a full refund.

Buyers, raise problems in chat first and give the seller a fair chance to fix them. Our Buyer Protection and Refunds page has the steps.

If you arrange pickup:

To report a listing, profile, conversation or review, tap the ⋯ menu and choose Report. To report a single message, press and hold it. Pick a reason (Not a real book or misleading, Prohibited item, Offensive, Scam or spam, or Other) and add a note if it helps. We don't tell the other person who reported them. You won't hear back about every report, but we read them all.

To block someone, tap the ⋯ menu on their listing, profile or chat and choose Block. You won't see their listings, reviews or messages, and they won't be told. You can unblock them any time under Account, then Settings & Help, then Blocked people.

You can also email support@taled.com.au.

If someone threatens your safety, call 000 in an emergency, or contact your local police. You can report serious online abuse to the eSafety Commissioner at esafety.gov.au. Then tell us, so we can act on the account.

Taled is run by two people, so we don't check every listing or message before it goes live. We rely on reports, and we take them seriously.

We aim to review reports within 24 hours, and faster when someone's safety is at risk. Depending on what we find, we may:

We match the response to the problem. An honest mistake in a listing usually gets a warning and a chance to fix it. Repeatedly not turning up for agreed pickups can lead to limits on your account or a suspension. Scams, threats, sexual harassment, selling stolen or illegal items, or trying to get around a suspension can mean we close the account straight away. Where the law requires it, or someone's at risk, we report to police and other authorities, and we keep the records they need.

If we hide your listing or suspend your account, you'll see a note in the app telling you.

If you think we got it wrong, go to Account, then Settings & Help, then Appeal a decision, or email support@taled.com.au. Tell us which listing or account it's about and why. One of us will look at it again, and we'll reply by email within 7 days.

Taled Pty Ltd ACN 703 628 442 ABN 67 703 628 442 Email: support@taled.com.au

These guidelines are part of our Terms of Use, which are governed by the laws of Queensland, Australia.